Last year they refused to acknowledge I had an account, but took direct debit every month. Okay, last month it was sorted in a couple of days. If purchases for Big Fish Casino are made through Apple’s App Store or the Google Play Store, we recommend reaching out to them directly for assistance with updating those payment methods and billing information. 11 reviews GB Wheres my points Two months in a row BFG has taken my monthly payments and NOT credited points to my account. ![]() This process to update billing information only applies to any payment methods used for purchases made through the Big Fish Games website for Big Fish Casino only. We need to make sure that you are really you. ![]() ![]() For players who are playing Big Fish Casino through their browser on, here’s some great help articles from our Big Fish Games help center regarding billing or account information through our site: Account Issues and Signing In You need to confirm your email before you can post on the forums or use some Big Fish Games services.
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